*Please note changes to orders AFTER payment is received are not guaranteed for order may have already been started/completed*
(If you message me right away with a change request, I will communicate with you if I am able to execute your requests. Due to timing, I may have already started to complete your order and not be able to make changes).
I strive to keep in constant contact with you, so you are part of the process. However, sometimes it gets busy, or life gets in the way and things get missed. If you don’t hear from me regarding your order, please feel free to contact me.
We ask for payment upfront as these are custom orders. We do not allow cancellations or refunds once orders are placed due to the custom nature of orders. Taxes are added to purchases if you live in the state of Florida. We are a small family business and have been hurt too many times.
*Any additional expenses charged by customs is the buyer's responsibility*
Your satisfaction is VERY important to me, so I will strive to make every order right! If a personalized item is incorrectly made, a replacement will be made or shipped to you at no additional cost. However, please note that if items are personalized incorrectly based on incorrect information being provided, these are non-refundable and cannot be returned or exchanged. Please double-check your personal message/note to me before sending your order.
If you have any further questions, feel free to message me and I'd be more than happy to answer! Thank you so much!
Please see attached full policies.
Feel free to reach out to us for any questions.
Policies (docx)
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